About us:
Baby and toddler town is a superstore that has gathered the largest range of baby and toddler products up to the age of six years. We have gathered items from the biggest brands of Australia at a place for your ease. We have nearly twenty years’ experience in retailing baby products.
Baby and toddler town is a family-owned business that has all the products related to baby and toddler up to six years of age at a place for your ease. We offer the best customer service along with the best product knowledge.
Our staff is experienced in baby products and most of our staff members are a mom. Being a mom, they know what shopping for the first child really means. They help others find the best product according to needs. That is why we call it mums helping mums.
We offer largest product range for your kids including educational and development toys, car single and bunk beds, bike, tires, pedal tires, playtime and swim development. The management team at baby and toddler town have collectively over 50 years of experience. We have created a superstore filled with all the products related to baby and toddler under one roof.
Refund and return policy:
We have a fourteen days return back policy to return your product in case your mind changes. You must send the item in original packing and in reusable condition. The product must not be opened and it must include all the instruction manual, CD’s and DVD’s, chargers accessories packed in its original box.
You need to provide us with the proof of purchase. The returned packages must include the payment receipt. We will not be able to process your order in case you failed to provide us with the slip. You have to return the items at your own cost and within 14 days of making the purchase. In addition, you have to return the product along with any bonus item that we have provided with the product.
Repair and Warranty Claims:
We give our customer a warranty period of twelve months on all our products. All the items that are returned for any reason have to submit a proof of purchase at the time of return. If the problem is minor and the item can be repaired easily, we will send the item to the manufacturer for assessment and repair. The assignment time is deemed considered fourteen days in total. You will be entitled to a full refund or replacement if there is a major defect with the product, is unsafe and can no longer be repaired.
Delivery time:
If all the items are available in stock at the time of placing the order we will dispatch it within two working days. We will email you with a tracking number when we dispatch your product. New products sent to ruler areas usually take nearly ten days to arrive once dispatched.
